FAQS – LAGOM Watches

FAQS

Warranty

All LAGOM Watches are covered by a two-year worldwide warranty, from the original date of purchase under the terms and conditions of this warranty.

The warranty excludes straps,batteries and excessive wear or damages to the case, crystal or strap of a watch.

All watches go through 100% quality check before dispatch. In most of the cases, the issue may due to the battery defects. So always check your watches at your local watch shop before return.

For advice on the service or repair of your watch that is in or out of warranty, please contact us (warranty@lagomwatches.com) with full details of your enquiry.

Your watch is rated as 5ATM

The ISO testing procedures are rigorous, but it doesn't involve someone diving 50 meters below the surface and then checking the time. Wearing the watch whilst showering, swimming, snorkeling or rain/ snow. But please avoid using it in scuba diving or any high-speed watersports.

Shipping

LAGOM Watches offers FREE worldwide shipping if they are shipped from Hong Kong.

We try our best to process each order as quickly as possible. Your order will be sent out within 2 working days after receiving payment, you will receive a confirmation email accordingly. However, delays might occur during a festive period.

We do not cover any VAT, import duties and/or taxes should your orders be subjected to them.

However, there is NO IMPORT DUTIES & TAXES charged for all USA orders 

AND

You DON'T need to pay any IMPORT DUTIES & TAXES if you choose
EU SHIPPING option when checking out

Your order will be shipped with Hong Kong Post register option or EMS Express if the order value is USD380 or above. 

The claimed delivery time of register option is 5-15 working days (depending on the countries) or you can pay extra USD25 for express option which normally takes 3-5 working days but can vary slightly depending on your countries customs regulations and efficiency.

You can always check your order from:
https://www.hongkongpost.hk/en/mail_tracking/

Return

We want all our customers to be happy with their watches! If our products do not meet your expectations and you would like exchange or return your purchase, please contact us on return@lagomwatches.com within 14 working days from receiving the goods. 

Items returned must be received in new, unused and re-sellable condition, with the original packaging and any protective coverings and product information.

You would have to cover shipping costs to us and we recommend registered mail for tracking purposes.